Privacy Policy

High Life Competitions Ltd, 483 Green Lanes, London N13 4SP

High Life Competitions (we, us, or our) recognizes the importance of protecting your personal data. We are committed to safeguarding the privacy of the personal information provided to us or collected by us during the provision of our Services or through other interactions with you. We encourage you to read this Privacy Policy carefully, along with any other privacy notices we may provide, to understand our practices regarding your personal data.

The information we collect

Personal data refers to information that can identify an individual directly or indirectly. The types of personal data we may collect, use, store, and disclose include:

  • Identity Data: This may include your first name, middle name, last name, title, and date of birth.
  • Contact Data: This may comprise your billing address, delivery address, email address, and telephone numbers.
  • Financial Data: We might collect your bank account and payment card details via third-party processors like Stripe or PayPal.
  • Transaction Data: This includes details about payments to us and other products or services you have obtained from us.
  • Technical and Usage Data: Information about your use of our website, including interactions and communications, may be collected.
  • Profile Data: This may involve your Service usernames and passwords, competition entries, support requests, social media interactions, interests, preferences, feedback, and survey responses.
  • Interaction Data: We collect data from your participation in interactive features of our Services, such as surveys, contests, and events.
  • Marketing and Communications Data: This includes your preferences for receiving marketing from us and our third parties, along with your communication preferences.
  • Special Categories of Personal Data is a special category of personal data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not actively request special categories of data about you, nor do we collect any information about criminal convictions and offences. If at any time we need to collect special categories of data about you, we will only collect it and use it as required or authorised by law.
How We Collect Personal Data

We collect personal data in a variety of ways, including:

  • Directly: We collect personal data which you directly provide to us, including when you register for an account, through the ‘contact us’ form on our website or when you request our assistance via email, or over the telephone.
  • Indirectly: We may collect personal data which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
  • From publicly available sources: We collect personal data from publicly available resources such as social media sites such as Facebook.
Purposes and Legal Bases for Processing

We collect and process personal data about you only where we have legal bases for doing so under applicable laws. We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please reach out to us if you need further details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose of use / disclosure Type of Data Legal Basis for processing
To provide our Services to you Identity Data
Contact Data
Performance of a contract with you
To contact and communicate with you about our Services including in response to any support requests you lodge with us or other enquiries you make with us. Identity Data
Contact Data
Profile Data
Performance of a contract with you
To contact and communicate with you about any enquiries you make with us via our website. Identity Data
Contact Data
Legitimate interests: to ensure we provide the best client experience we can offer by answering all of your questions.
For internal record keeping, administrative, invoicing and billing purposes. Identity Data
Contact Data
Financial Data
Transaction Data
Performance of a contract with you
To comply with a legal obligation
Legitimate interests: to recover debts due to us and ensure we can notify you about changes to our terms of business and any other administrative points.
For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you. Identity Data
Contact Data
Technical and usage Data
Profile Data
Marketing and communications Data
Legitimate interests: to develop our Services and grow our business
To run promotions, competitions and/or offer additional benefits to you. Identity Data
Contact Data
Profile Data
Interaction Data
Marketing and communications Data
Legitimate interests: to facilitate engagement with our business and grow our business
To comply with our legal obligations or if otherwise required or authorised by law. N/A To comply with a legal obligation

If you have consented to our use of data about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your data because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our services. Further information about your rights is available below.

Our disclosures of personal data to third parties

We may disclose personal data to:

  • Our employees, contractors, and/or related entities;
  • IT service providers, data storage, web-hosting, and server providers;
  • Marketing or advertising providers such as MailChimp;
  • Professional advisors, bankers, auditors, our insurers, and insurance brokers;
  • Payment systems operators such as Stripe, Shopify, Apple Pay, Google Pay, and PayPal;
  • Our existing or potential agents or business partners;
  • Sponsors or promoters of any promotions or competition we run;
  • Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • Courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • Courts, tribunals, regulatory authorities, and law enforcement officers, as required or authorized by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights;
  • Any other third parties as required or permitted by law, such as where we receive a summons.
Overseas Transfers

Where we disclose personal data to the third parties listed above, these third parties may store, transfer or access personal data outside of the United Kingdom. The level of data protection in countries outside of the United Kingdom may be less comprehensive than what is offered in the United Kingdom. Where we transfer your personal data outside of the United Kingdom, we will perform those transfers using appropriate safeguards in accordance with the requirements of applicable data protection laws and we will protect the transferred personal data in accordance with this Privacy Policy. This includes:

  • only transferring your personal data to countries that have been deemed by applicable data protection laws to provide an adequate level of protection for personal data; or
  • including standard contractual clauses in our agreements with third parties that are overseas.
Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Text Marketing Terms and Conditions

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS

Your Rights and Controlling Your Personal Data

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

Information from third parties: If we receive personal data about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal data about somebody else, you represent and warrant that you have such person’s consent to provide the personal data to us.

Access, correction, processing and portability: You may request details of the personal data that we hold about you and how we process it (commonly known as a “data subject request”). You may also have a right in accordance with applicable data protection law to have your personal data rectified or deleted, to restrict our processing of that information, to object to decisions being made based on automated processing where the decision will produce a legal effect or a similarly significant effect on you, to stop unauthorized transfers of your personal data to a third party and, in some circumstances, to have personal data relating to you transferred to you or another organization.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Storage and security

We are committed to ensuring that the personal data we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal data and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

  • Strictly necessary cookies: These are cookies that are required for the operation of our online Services. They include, for example, cookies that enable you to log into secure areas of our online Services or make use of online payment services.
  • Analytical/performance cookies: These are cookies that allow us to recognize and count the number of visitors to our online Services and to see how visitors move around our online Services when they are using them. This helps us to improve the way our online Services work, for example, by ensuring that users find what they are looking for easily.
  • Functionality cookies: These are used to recognize you when you return to our online Services. These cookies enable us to personalize our content for you and remember your preferences (for example, your choice of language or region).
  • Targeting and advertising cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Category Purpose
Currency Functionality This cookie stores the currency used for the online Services ([insert currency])
Language Functionality This cookie stores the language used for the online Services ([insert languages])
PHPSESSIONID Analytical/performance This cookie contains a unique ID to support functions (for example, last viewed pages) to improve user experience
newsbcsub Functionality This cookie is stored once the user has completed or closed the Register Pop Up, preventing it from re-appearing until after 7 days
TLSCookiesEU Strictly necessary This cookie tracks when a user has accepted that the online Services use cookies preventing the popup from being displayed again during that session
Links to Other Websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal data which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments to the Privacy Policy

We may change this Privacy Policy from time to time. We will notify you if we make a significant change to this Privacy Policy, by contacting you through the contact details you have provided to us and by publishing an updated version on our website.

For any questions or concerns, please contact us at [email protected].

Last updated: June 2023